Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express. Apple Pay and Google Pay are also supported.

Question 2

Can I purchase multiple images at once?

Accepted Answer

Yes! Add multiple art backgrounds to your cart and check out in one transaction. Each image is individually licensed to your account.

Question 3

Is there a subscription plan?

Accepted Answer

Yes. We sell credits, and you spend them on images and, once they launch, on AI editing and upscaling. You can get credits with a monthly subscription (credits every month, valid for that month, more credits for the same price) or a credit pack (never expires). See the pricing page for details.

Question 4

Are prices shown in USD?

Accepted Answer

Yes, all prices on our platform are displayed in US Dollars (USD). Your bank may apply a currency conversion fee for non-USD transactions.

Question 5

What's the difference between Standard and HD downloads?

Accepted Answer

Standard downloads provide high-quality art background files optimized for digital use and small-format print (A4 and below). HD downloads offer maximum resolution for large-format printing, posters, packaging, and video production. Both tiers include full commercial use rights.

Question 6

Can I upgrade from Standard to HD later?

Accepted Answer

Yes. If you downloaded the Standard version, you can purchase the HD version of the same art background at any time. The HD download is a separate credit transaction.

Question 7

Do I need to credit SceneVault?

Accepted Answer

No, attribution is not required for any download tier. However, we always appreciate a credit — 'Background by SceneVault.art' or a link to our site.

Question 8

Can I use an image in multiple projects?

Accepted Answer

Yes! Both Standard and HD downloads include unlimited use across multiple projects — websites, wedding stationery, posters, packaging, and more. There are no per-project fees.

Question 9

What resolution are the downloads?

Accepted Answer

Standard downloads provide high-quality files for digital and small-format print. HD downloads offer maximum resolution (300+ DPI) suitable for large-format printing, posters, and packaging.

Question 10

How many times can I download a purchased image?

Accepted Answer

You can download your purchased images as many times as you need. Your library is available anytime from your account.

Question 11

What file formats are available?

Accepted Answer

Images are provided in their original format, typically JPEG or PNG. The format and specifications are shown on each image's detail page before purchase.

Question 12

Do download links expire?

Accepted Answer

Individual download links expire after 15 minutes for security purposes, but you can always generate a new download link from your library page.

Question 13

How do I create an account?

Accepted Answer

You can sign up using your Google account or email address. Click the login button and choose your preferred method.

Question 14

Where can I find my purchased images?

Accepted Answer

All your downloaded art backgrounds are in the Library section of your account. Re-downloads are always free — no extra credits needed.

Question 15

Can I change my account email?

Accepted Answer

Account settings can be managed from the Account Settings page. Please note that changing your email may require re-verification.

Question 16

How do I view my order history?

Accepted Answer

You can view all your past orders, including order details and payment information, from the Orders section in your account.

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